Privacy Policy

Last updated on April 6, 2024

This privacy policy sets out how Denki collects, processes, and uses your Personal Information through your use of our Services.

Personal information collection

We only collect and use Personal Information to the extent necessary to provide you with the Services. We collect Personal Information for the Website to provide you with a better online experience.

Personal information retention

We keep Personal Information for the shortest time necessary to provide you with Services and to meet all our legal and compliance obligations. To determine this retention period, we take into account (i) the nature of the Personal Information gathered; and (ii) the nature of our legal and compliance obligations. All Personal Information no longer required by us is destroyed and/or erased.

Personal data from third parties

We may, from time to time, obtain Personal Information from third parties to enable us to better tailor our Services to you (Third Party Personal Information). When we obtain Third Party Personal Information, we will notify you within one month. If we use or share Third Party Personal Information, we will notify you immediately.

Your rights

With respect to Personal Information we hold, you have the following rights:

Payment processing

We use Stripe, a third-party payment processor, to securely process payments for Denk+ subscriptions. When you make a payment through our website, we collect and share necessary payment information with Stripe to facilitate the transaction. This may include your name, billing address, payment method details, and transaction amount. Stripe has its own privacy policy that governs how they collect, use, and protect your payment information. Please refer to the Stripe Privacy Policy for more details.

For one-off consulting services such as Google Analytics 4 setup and support, we engage with Hnry for generating invoices and managing tax. When you engage our consulting services, we may share your name, contact information, and project details with Hnry to facilitate invoicing and payment processing. Hnry has its own privacy policy that governs how they collect, use, and protect your information related to their services. Please refer to the Hnry Privacy Policy for more details.

Data security

We take the security of your personal information seriously. We have implemented technical and organisational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

While we make every effort to protect your personal information, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security. If you have any concerns about the security of your personal data, please contact us at privacy@denki.co.nz.

Minors

We do not knowingly collect information on children under the age of 16 ("Child"). If you become aware that a Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a Child without their parent's verifiable authorization to access our Services, we will take steps to remove that information from our servers.

Tools and cookies on our website

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

Google Tag Manager

We use Google Tag Manager to manage tags on this website. Google Tag Manager is a service provided by Google and itself includes a cookie. You can view Google’s privacy policy.

Google Analytics

Denki uses Google Analytics to measure which pages on our site attract the most interest and to inform our overall communications and engagement strategy to ensure we are engaging with a variety of different users. It is the primary method we use to collect analytics data for our customers. Google may use the data collected to contextualise and personalise the ads of its own advertising network.

If you would like to opt-out of any of Google Analytics function visit these currently available opt-outs for the web.

Google Ads Remarketing

Google Ads Remarketing is a remarketing and behavioural targeting service provided by Google that connects the activity of Denki and its customers' website with the Google Ads advertising network and the DoubleClick Cookie. Users can opt out of Google's use of cookies for ads personalisation by visiting Google's Ads Settings.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Merger, acquisition, or asset sale

If Denki is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.

Contact us

If you have any questions or suggestions about our privacy policy or want to know more information about Personal Information we hold, please contact us at privacy@denki.co.nz.